We are committed to providing a high-quality service to everyone of all clients.  When something goes wrong you need to tell us about it.  This will help us to improve our standards.

Should you wish to make a compliant, you can contact us as follows:

Complaints Team,  Ingenuity Financial Services Limited, 41 Commercial Road, Poole, Dorset BH14 0HU

tel:             01202 119970


 A copy of our complaints procedure is available on request.

If you are dissatisfied with our decision or our handling of your complaint, you may, if you wish, contact the Financial Ombudsman Service (FOS) about your complaint.  The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. To contact the Financial Ombudsman Service please visit

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